As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.
After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!
After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.
Customers getting their bike shipped to Canada will be charged $250 per bike for shipping. This $250 fee also covers all of the duties and taxes charged as a result of importing the bike.
We do not ship internationally (with the exception of Canada) at this time. If you have arranged to ship your bike internationally, you are responsible for paying all duties and taxes associated with the import of the bike. We do not provide service or warranty to bikes you ship internationally. If replacement parts are necessary, the customer is required to pay all shipping and part costs, including import fees and taxes.
We do not ship to APO addresses. If you have your bike sent to an APO address and it is refused and you wish to cancel your order, a $150 restocking fee may be applied.
BOB EBikes are not responsible for lost or stolen merchandise that is the result of handling by a shipping carrier.
No matter where you are located, it is your responsibility to follow the rules and regulations of your locality concerning the proper and lawful use of electric bicycles.
WE WORK WITH
IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products (within the continental United States). No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.