Return & Warranty Policy
A BOB E-bike is built to last and is known to be a super reliable bike. That’s why the team behind BOB is confident that once you start riding, you’ll love it. But we understand not everyone has the ability to test ride a BOB before deciding to buy.
To help ensure that your BOB is exactly the right bike for you, we’re happy to offer a 5-day no questions asked return policy on all bikes purchased through ride-bob.com.
For those that have not had the chance to test ride before ordering, the following conditions apply:
To initiate a return, please contact BOB directly. You’ll pay a one-time $98 fee on any bike return. Returns can only be made with the original packing materials, so hold onto all original BOB contents of the package. You are responsible for ensuring that the bike is safely packed and returned to BOB’s showroom in New Jersey. It must be received in new condition. We will need photos and video of the bike's condition, and the LCD screen with the bike powered on. We cannot accept returns on bikes with more than 5 miles on the odometer.
Our return policy is valid 5 days from the date of delivery. The bike must be in brand new condition for the return authorization to be approved.
For bicycles and accessories purchased at a BOB dealer (not at ride-bob.com), or any third party, our return policy is not available and returns are subject to the discretion of the dealer.
If you have any questions about BOB’s return policy, please contact
*Please Note* : Please ensure you are happy with your order and all the order details are correct before completing checkout. Once your order has been placed, any cancellation requests fall under the above return policy and will be subject to the $98 fee. Additionally, if the shipment details have been passed to our shipping carrier, you will also be liable for the return shipping cost. Address change requests are subject to a fee. Purchases from outside the 48 states (Hawaii, Alaska, International), cannot be returned and the customer is always responsible for any customs, duties, and taxes that are due within their own country. BOB is not responsible for any import costs associated with customs, duties and taxes from outside the USA. It is the buyer's responsibility to know the costs associated with importing a product into the country it is shipping to.
WE HAVE YOUR BACK - WARRANTY
Like any bike, a BOB bike will require regular service to ensure a safe and enjoyable ride through its lifetime. Whenever possible, we recommend taking your BOB to a professional bike shop (preferably a BOB dealer when possible) for service. Please be sure to review the owner’s manual for detailed safety and service instructions.
All BOB bikes and their components carry the following manufacturer warranty with the original owner:
- Frame – 1 year (or length of time selected at checkout).
- Battery – 1 year (or length of time selected at checkout) or 800 complete cycles (our battery is rated to deliver 80% of initial capacity after 800 complete charge/discharge cycles)
- Electronics – 1 year (or length of time selected at checkout).
- Components (excluding tires, tubes, brake pads, rotors, kickstands, cables & housing, pedals, cranks, forks, bottom brackets, headsets, seat clamps and grips) – 1 year (or length of time selected at checkout).
- The BOB Warranty is only valid in the United States but parts and support is still available worldwide to the original owner
NOTE: The battery warranty becomes void if the battery isn't maintained and stored according to our Battery Charging and Maintenance, and Long-Term Battery Storage procedures, as outlined in our FAQ page, and assembly and user manuals. Any battery failures that result from these procedures not being followed correctly, will not be eligible for remedy under the terms of the warranty.
All BOB products carry a 1 year manufacturer's warranty, unless another length of time is selected at checkout and unless otherwise mentioned above. This warranty is only applicable to the original owner of the bike and only to bikes bought through an authorized BOB dealer and that haven't been involved in an accident or modified from their original specifications.
We cannot accept returns that have not been authorized by us.
After contacting BOB to request a return, we’ll send you instructions on how to properly re-pack the bike, and will need video and photographic proof of proper repacking before authorizing the return - damaged product returns will result in fees and left to the discretion of BOB Bikes.
All returned products must be unused and in their unopened, original packaging. We may elect not to accept or authorize the return of any products that have been used, altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests. Orders that are revised or canceled after they have been processed are subject to a fee. Returns of accessories will be subject to a restocking fee of 25%.
Once the product has been returned to us and has been ascertained to be complete (including the product box, with the unit in its original packing materials) and undamaged, your purchase price, less $98, will be refunded to you. We do not refund any shipping costs, and we may have to charge additional fees if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, we will offer to refund, repair or exchange (at BOB's discretion, per our warranty).
This guarantee is limited to one refund on one product per customer. No refunds will ever be given after 90 days from the original delivery date.
The manufacturer's warranty states that, for BOB BIKES, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 1 year of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. Our warranty does not apply to bikes purchased for commercial use or from unauthorized third parties. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most U.S. orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
Please contact BOB Customer Support to obtain a return authorization and shipping instructions, and to determine if this warranty applies to your case.
Please note: We never warrant BOB products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (90 day satisfaction guarantee) or the replacement (1 year warranty) of your eligible BOB product. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 1 year warranty period.
Under no circumstances shall BOB Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if BOB Bikes knows or is informed that such damages are possible.