FAQ – Bobbikes

Receiving your bike

Currently we ship throughout the United States and make exceptions upon request. Unfortunately we do not ship to Alaska at this time.

Your bike will come in our BOB box and is ready to ride shortly after unboxing. Simply remove the bike from the box and follow our assembly video on YouTube and/or the manual which can be found in your delivery. If you still prefer someone else to do it, we can ship the bike to your nearest bike shop.

The bike

Our Bob’s are all built to be reliable, with minimal areas of potential complications. Any problems you experience with a BOB will be handled quickly and efficiently by the BOB customer service team.

Our BOB includes a pedal-assist system with built-in sensor technology that predicts how to make your ride smoother. Whether it is from a complete stop, cruising on the open road or up a hill, it is always monitoring your movement to determine how to assist you. At any time, you can adjust your motor settings for optimal motor aid. Of course, even if the battery is not on the bike, you can still ride it like any other bike.

The battery provides up to 40 miles of riding. Charging from empty to full takes around 4 hours. Charging a partially full battery takes less. The battery is quickly removable and secured with a key included with your bike.

The battery can be charged while on or off the bike. Priced competitively, the BOB is built using trusted branded parts from manufacturers already trusted in the industry. “Ride Reliable” our slogan is derived from here, reliable parts from reliable brands.

Yes! All BOB Bikes and components are protected against the elements. Ride in the rain and through puddles however we don't recommend submerging the bike in deep water, it’s not meant to withstand that type of usage. Like any bike, we recommend storing the bike inside when not in use whenever possible, and to wipe down the bike after a rainy ride to ensure your BOB Bike’s longevity.

Pedal assist is a unique experience that makes you feel like you're pedaling with minimal effort! Pedaling will signal the motor to turn on and as soon as you stop pedaling the cruise control feature kicks in for a steady ride, only deactivating by holding the brake.. The motor is just about silent and is constantly sensing your activity to determine how to assist your ride. Via the on-board display, you select (1 through 5) how much you want the motor to assist.A BOB bike will assist you up to around 24-25MPH while pedaling and 20MPH while just using the optional throttle. BOB Bikes are fully compliant with federal electric bike laws. We include the throttle with each purchase for power on demand. The throttle allows you to press a lever with your thumb while riding that engages the motor and allows you to ride without pedaling.

Our batteries are all removable 36 volt, 10 Ah, 2500 lithium battery cells with an electric protection circuit. Our chargers are all UL certified 50-60HZ smart chargers that operate at 100V-240V with a full charge between 3-4 hours.

We get this question a lot of course. To determine an e-bike's exact range is complicated and difficult to put a single number on. It’s important to keep in mind that the riding range for all e-bikes depends on many factors including...

- Total payload (weight), rider + gear

- Average speed - Pedal assist level - Throttle usage - Tire pressure

- Hill grade

- Wind - Road conditions

- Riding position

- Outside temperature - How much you pedal

-Tire type - Age of the battery Max weight on a BOB is 330lbs

G51 LCD display with

Battery life

Pedal assist level

Odometer

Speedometer

Wattmeter

After sales service

Offering excellent service and support is our top priority. As daily riders, this is where we have seen many companies disappoint.

For general maintenance and repairs (flat tires, brake adjustments, etc.) we suggest going to your local bike shop.

A well maintained bike will ride smoother, last longer and look better.

BOB Bikes need the same basic maintenance as a regular bike, here's some tips we recommend.

1) Pump up your tires weekly.

2) Clean and lubricate your chain when it looks dirty or sounds noisy, at least once a month.

3) Wipe the bike down with a damp cloth. Do not pressure wash as it can force water into bearings and electrical systems.

4) Periodically check bolts on handlebar, fenders and rack. For all electronic components of your bike, please contact our customer support team and we'll straighten out any issues you may have. BOB Bikes has guaranteed spare parts availability for all components of the bicycle through 2026.

All BOB bikes and their components carry the following warranty with the original owner: Frame -

1 year Battery -

1 year or 800 complete cycles, whichever comes sooner. (our battery is rated to deliver 80% of initial capacity after 800 complete charge/discharge cycles) Electronics -

1 year Parts (excluding tires, tubes, brake pads, kickstands, pedals, cranks, forks, bottom brackets, seat clamps, cables & housing, and grips) -

1 year The BOB Warranty is only valid in the United States. Please visit our warranty page for more details. Extended warranties can be purchased at checkout but not after purchasing.

Like any traditional bike, standard maintenance will increase the longevity and performance.

1. Seasonal tune ups on your bike are a great way to keep it in pristine shape!

2. Dirt, precipitation and grime from the road can cause brakes to squeak. Using a residue-free brake cleaner on the disc rotor will remove any lingering dirt or oils. This will ensure perfect, noiseless braking.

3. Proper gear shifting will protect the bike's derailleur and chain and keep the shifting smooth. Be sure to always be pedaling but removing 90% of the pressure on the pedals during the shifting process. Never pedal backwards while shifting.

4. Rain, grime, rock salt, and dirt can damage the chain over time, and cleaning your bike and chain will keep it safe and in working order. Using a moist rag and non-corrosive biodegradable cleaners is the most ideal way to clean your bike. Also using proper e-Bike chain lubes will also aid in preventing corrosion.

5. Battery maintenance is also crucial in ensuring the longevity of your bike. You can extend the life and range of your battery by not frequently completely draining the battery completely. If the batteries are being stored for long periods of time, it is best to keep the battery partial charged around 50-75%. In addition, it is important to make sure that the silver ring on the battery and battery holster is tight. This will ensure a perfect connection between the battery and bike.

Your BOB’S Bike's battery needs minimal maintenance. However, if storing your bike for longer than 15 days, follow the instructions below to maintain the health and longevity of your battery.• Keep the battery approximately 50-70% full• Store the battery in a dry, climate controlled, indoor location between tween 50 °F – 77 °F (10 °C – 25°C).• Check the battery every month, and if necessary, use the charger from BOB Bikes to charge the battery to 70% .• Avoid keeping the battery fully depleted.• Avoid keeping the battery fully charged for more than a couple weeks.

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