Receiving your bike
Currently we ship throughout the United States and make exceptions upon request. Unfortunately we do not ship to Alaska at this time.
Your bike will come in our BOB box and is ready to ride shortly after unboxing. Simply remove the bike from the box and follow our assembly video on YouTube and/or the manual which can be found in your delivery. If you still prefer someone else to do it, we can ship the bike to your nearest bike shop.
Our Bob’s are all built to be reliable, with minimal areas of potential complications. Any problems you experience with a BOB will be handled quickly and efficiently by the BOB customer service team.
Yes! All BOB Bikes and components are protected against the elements. Ride in the rain and through puddles however we don't recommend submerging the bike in deep water, it’s not meant to withstand that type of usage. Like any bike, we recommend storing the bike inside when not in use whenever possible, and to wipe down the bike after a rainy ride to ensure your BOB Bike’s longevity.
Pedal assist is a unique experience that makes you feel like you're pedaling with minimal effort! Pedaling will signal the motor to turn on and as soon as you stop pedaling the cruise control feature kicks in for a steady ride, only deactivating by holding the brake.. The motor is just about silent and is constantly sensing your activity to determine how to assist your ride. Via the on-board display, you select (1 through 5) how much you want the motor to assist.A BOB bike will assist you up to around 24-25MPH while pedaling and 20MPH while just using the optional throttle. BOB Bikes are fully compliant with federal electric bike laws. We include the throttle with each purchase for power on demand. The throttle allows you to press a lever with your thumb while riding that engages the motor and allows you to ride without pedaling.
Our batteries are all removable 36 volt, 10 Ah, 2500 lithium battery cells with an electric protection circuit. Our chargers are all UL certified 50-60HZ smart chargers that operate at 100V-240V with a full charge between 3-4 hours.
We get this question a lot of course. To determine an e-bike's exact range is complicated and difficult to put a single number on. It’s important to keep in mind that the riding range for all e-bikes depends on many factors including...
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After sales service
Offering excellent service and support is our top priority. As daily riders, this is where we have seen many companies disappoint.
All BOB bikes and their components carry the following warranty with the original owner:
Like any traditional bike, standard maintenance will increase the longevity and performance.
Your BOB’S Bike's battery needs minimal maintenance. However, if storing your bike for longer than 15 days, follow the instructions below to maintain the health and longevity of your battery.• Keep the battery approximately 50-70% full• Store the battery in a dry, climate controlled, indoor location between tween 50 °F – 77 °F (10 °C – 25°C).• Check the battery every month, and if necessary, use the charger from BOB Bikes to charge the battery to 70% .• Avoid keeping the battery fully depleted.• Avoid keeping the battery fully charged for more than a couple weeks.